80% of our patients say that it is very easy to access our practice and that when they arrive 98% say that the practice is very efficient.
Whenever there is a need, we would like 100% of our patients to report that we are doing great? Of course, what people recall and report is going to be short of 100% so we also compare our performance to national benchmarks. For example, we are in the top 1/3 of all practices in the nation on almost all measures such as providing exactly the care patients want and need exactly when and how they want and need that care; 85% or our patients who have chronic diseases report that they are receiving very good information.
However, sometimes we fall short of our patient expectations. For example, several years ago we noticed that almost 1 of every 5 patients (20%) felt that their medicines might be making them sick. We have worked with our patients on that problem and now about 1 in 20 feels that they may have medicine side effects.
First, patients report that our awareness of their limits is short of what they need.
Second, though 65% of our patients report that they are confident they can manage and control most of their health problems (compared to the national average of 55%), we would like this percentage to be even better. See our section called “Confidence Matters“ for more information.
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